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Front Office Coordinator

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Job Title:

Front Office Coordinator

Job Purpose:

Under the direction of the Office Manager, the Front Office Coordinator will assist with front office administrative duties while checking-in patients and collecting payments.  

Job Responsibilities:

• Staff front desk: welcome, complete registration, check-in patients and collect co-pays/estimates.
• Answer incoming calls: give directions, schedule appointments, provide basic non-clinical treatment info; transfer billing issues to billing teamLog compression wear transactions in the daily log.
• Provide translations between patients and providers as needed.
• Prepare patient packets
• Collect patient responsibility amount
• Check out patients, schedule next appointments and update patient’s file.
• Obtain insurance info, health history and demographic forms from new patients and make updates.
• Obtain consent forms from patients.
• Communicate with nurse station regarding patient flow and waiting – help smooth patient flow; communicate back with patients on waiting.
• Update patient cases
• Keep reception area and patient area clean and stocked.
• Complete Daily Scanning-Admin forms, insurance cards, HIPPA & Financial, Signed Estimates and signed receipts.
• Demonstrate Hamilton Vein values of warmth, teamwork, initiative and problem solving.
• Own your professional development with support from Hamilton Vein; find opportunities for skill development and training
• Fill other front office roles as needed
• Patient satisfaction – to be established
• Data accuracy: registration, demographic, insurance and scheduling information
Supervision duties: This position does not have supervisory responsibilities

Core Competencies:

• Interpersonal skills – Approachable, able to establish rapport easily, demonstrates empathy with others, demonstrates active listening
• Collaboration – Ability to work within a team setting and leverage strengths of others to accomplish objectives
• Drive – Self-starter who can take initiative to help the team and business grow

Knowledge, Skills and Abilities:

• Strong organizational and time management skills
• Strong attention to detail
• Strong MS Office skills

Education & Experience:

• High School Diploma
• Bachelor degree in Business Administration is preferred.

FLSA Status: Non-Exempt 
Department: Operations 
Reports To: Medical – Office Manager


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